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What Kind of Business Telephone System Do You Need?

Business Telephone System, communication network, business communication, Telephone System, VoIP phone systems

Businesses of all sizes need a strong communication network built around telephones because, until now, voice calling is the most preferred mode of communication for official and personal work. All sizes of business organizations can benefit from a business phone system installed by some company that offers business phone system installation service. The specialty of business phone systems is that they can handle the complex communication needs of businesses, and the capabilities are much enhanced than in a home telephone system. This is also true for the specialized needs of market communications.

Features of business telephone systems

Business telephone systems usually have multiple lines that allow several people to engage in numerous conversation channels simultaneously.  Besides, it comes with voice mail features that record and store messages for retrieval later. It can direct callers to the appropriate extension and even provide automatic replies. The systems come with hold-on music to tell callers that the line is active when put on hold, and the system can facilitate conference calls among more than two persons, which is an essential business requirement.

Types of telephone systems

Businesses can choose from four types of telephone systems – Multi-line phone systems, PBX, VoIP, and Cloud-based phone systems.  Get the facts about hosted PBX.

Multi-lime phone systems – In this type of phone system, several telephone lines run through a single unit. The operator can answer each call individually or divert calls to voice mail. This is the most basic model of business telephone systems and available in the simplest form of a 2-line system with separate handsets so that several people can be on a call.  To include more people in the system, it will require a 4-line telephone system where several people can engage in different calls at the same time. You can either use a local number or toll-free number for these systems.

VoIP phone systems – These phone systems use the internet or broadband connections instead of traditional phone lines. VoIP (voice over internet protocol) systems are more robust and flexible, have highly advanced features like call forwarding to the mobile devices of employees, and setting pa virtual receptionists to handle calls. IP Office and IP PBX are the other names of VoIP phone systems that can have traditional phone numbers as well as toll-free numbers.

PBX phone systems – Private Branch Exchange is the full name of PBX phone systems that sets up a private network within an office. The system uses the phone lines to route calls, both incoming and outgoing, and comes with several features like routing to extensions, call holding, and conference calls, which are essential for businesses. Since the call routing and switching do not happen through the phone unit directly but remain centralized, the system is different from the Multi-line system. If you are a Canadian business owner, you can avail a hosted PBX at B1 Communications. They also offer VoIP phone systems too.

Cloud phone systems – The telephone infrastructure of cloud phone systems is located off-site, and call routing and handling happen remotely by charging a low monthly fee. The cost of maintaining and using the system is quite low, and it requires no maintenance. A cloud phone system can play host to a VoIP phone system or PBX phone system.

The scalability of the system helps to meet future business needs.


More on this topic:

A Business Guide on How to Choose the Best Conference Call

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