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Tips For Choosing the Right Computer Repair Technician

Computer Repair Technician, computer technician, computer repair, Repair Technician, troubleshooting tips

There is nothing as devastating as having a broken computer when you’re in the middle of a project. You will want to go through the different forums to find a working solution. If the basic troubleshooting tips don’t seem to be working, there is a high chance that the problem could be more serious than you think.

That is why it is a good idea to look for a certified computer technician to get to the bottom of the problem. It is not recommended to open your computer as you might end up making the problem worse.  Here are some tips that will come in handy if you’re looking for a computer repair technician like those at BFN.

Experience

It is important that you’re looking for an experienced computer technician that will get to the bottom of the problem in the shortest time possible and come up with a working solution. An experienced technician will be able to figure out the problem with your computer as they might have handled such a problem in the past.

Qualifications and Credentials

There are several different types of certifications out there. It can get confusing when you’re hiring a technician if you’re experiencing problems with your computer. The big challenge with certifications is that the majority of them are vendor-specific. A good example is the certifications that are offered by Microsoft. The certification might not be that important when doing the troubleshooting for other operating systems. A technician will also need to update the certification regularly since technology becomes obsolete quickly. A good technician will want to keep abreast of the ever-changing IT landscape. The bottom line is you should ask the technician the kind of certification they have and whether it is relevant to your specific problem.

References

There is nothing that is stopping you from asking for references if you’re not sure about the technician that you’re working with. A person that doesn’t have anything to hide will be more than happy to share a list of references. You should be worried about a technician that is not willing to provide references. There is a high chance that the references don’t exist in the first place and you could be dealing with an inexperienced technician.

Specialty

Not all computer problems are the same. They can broadly be categorized into two, software-related and hardware-related problems. The person you’re hiring should have specific skills to address the problem. It could be an issue with the specific hardware components of the computer. If that is the case, you will need to look for a technician that can handle the technical aspects of the repairs. A technician might have worked on HP computers for years so he or she can figure out what the problem is even before they open the computer up.

Data Protection

When your computer is broken, you might be wondering about how the data will be restored or protected should anything go wrong. It is crucial that the technician makes protecting the data a priority while repairing the computer. Important documents will need to be backed up before the repair work can commence. It is the work of the technician to ensure that the computer is functional without compromising the data. Make sure to ask the technician about their preliminary back up procedure before you decide to work with them.

Tracking Changes

The technician needs to have a system in place which will help in tracking the changes made to improve the functioning of the computer. An inexperienced technician will be bad at tracking the changes and could compound the problems without you even knowing. He or she might repair the computer but you could experience another problem that was not there in the first place. Does the technician provide a full report of the changes made by the repair? You should be working with companies like PC Revive that have systems and documentation that are supposed to be followed when doing a repair job. You will not have to worry if you’re working with an organized technician or company for your computer repair.

Guarantee

It is crucial that you’re aware of the guarantee provided by the computer technician. A good technician should stand behind his work. There should be a form of guarantee so that you’re assured that your hard-earned money is not going to waste. Make sure to ask about the follow-up support you can expect from the technician or company in case an issue comes up. It should be noted that you’re paying for the service and will expect stellar service in return.


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