Business, How To, News, Technology

The Future of Call Center: 14 Must-Know Statistics and Trends

Call Centers, Future of Call Centers, business process outsourcing, Call Center Guide, Customer Service

The Future of Call Centers

The business process outsourcing (BPO) industry is one of the most lucrative sectors in the world. From digital marketing agencies to call centers, companies across several fields seek the services of BPOs to make their operations more efficient.

Due to this high demand, the industry was able to generate countless jobs, contributing significantly to the economic growth of countries such as India and the Philippines.

In the past few years, many critics have predicted the eventual collapse of call centers due to the constant emergence of new technologies. But even though innovations such as artificial intelligence (AI) and automation have changed the way the world works, it’s good to know that the BPO industry is evolving, as well.

Now that industry specialists have the latest technologies in their arsenal, these digital tools have allowed them to generate meaningful engagements and boost organizational development.

As an entrepreneur, you should know that nothing could grow your business more efficiently than loyal customers could. Besides offering state-of-the-art products and services, you need to make sure that their experience with your brand is positive. The easiest way to do this is to have open and reliable support hotlines.

If customer support or a particular business function isn’t one of your company’s core functions, then you shouldn’t hesitate to ask for help. Instead of providing half-baked solutions on your own, seeking the services of experts will significantly improve your day-to-day productivity.

At the same time, outsourcing a particular business process will save you from the expenses that come with building an in-house team.

If you’re looking to partner with an agency, you’ll need to approach things with care. As you look for different options, taking some time to know and understand the industry’s trends will help you find the best partner for your business. To help you out, the guide below will discuss 14 must-know call center statistics and trends.


Infographic by EB Call Center call center statistics and trends

More on this topic:

How Focusing on Customer Service Can Boost Company Revenue

Previous ArticleNext Article