On Friday, Apple initiated a program for the replacement of USB C Cables that came alongside the 12-inch MacBook with Retina display models and units separately sold as accessories. Apple noted that in a limited number of cables shipped through June 2015 a design flaw could cause issues when the cables are in use. These faulty cables would cause disruptions in the charging or not facilitate charging at all. Apple did not specify what the flaw was that caused the issues, but they did reveal how the cables which are susceptible to failure can be identified. On their website, next to an image illustrating the faulty cable, they have described how to identify it. The redesigned cables have a serial number next to the “Designed by Apple in California Assembled in China.” text whereas the faulty versions lack the serial code.
Customers affected by the faulty cables can go to the Apple help site and order a replacement free of any cost. If you have provided a mailing address at the time of registration when purchasing your Retina MacBook then a new cable will be shipped to you by the end of February. And in case you did not provide this information, you will have to order a replacement cable from Apple. For the customers who did not buy their device from the online store or register the device online, they can visit an Apple retail store or an authorized service provider to obtain a replacement. Also, users can contact Apple Support via telephone, chat or email.
“This cable has gone from kinda working (getting my Macbook to charge after 20 secs of trying) to having to fiddle with it for more than 5 minutes before it works. As of now, I have to manually hold the charge cable into the port as far as it will go before it registers and begins to charge. The moment I let go it stops charging again. Then, randomly, it will suddenly resume charging as usual. This is incredibly frustrating and time wasting.”, says a review posted to the online store detailing the problem. The replacement program will be active till June 8, 2018.