The Cupertino-based company has launched a new Mac Pro Repair Extension Program for the 2013 Mac Pros to deal with video issues in the high-end device. There have been issues such as freezing, nonexistent graphics and sudden shutdowns which have been attributed to malfunctioning video cards. A notice was sent out to authorized service providers detailing the eligibility criteria for repairs or replacements. In the notice that Apple sent out, devices manufactured between February 8, 2015, and April 11, 2015, are eligible for repairs. The faulty graphic cards will create issues in the device that “may cause distorted video, no video, system instability, freezing, restarts, shut downs, or may prevent system start up.”
MacRumors notes, that the affected Pros are outfitted with AMD FirePro D500 or D700 cards. Configurations with D300s aren’t included in the program. If you believe that your machine is eligible for the repair program or has been experiencing similar problems you should make an appointment at the Genius Bar of an Apple Store or see a service provider but only if they have been authorized by Apple itself. Apple Store employees will determine if the device’s issued fit the criteria or what the problem may be otherwise. Service should take about 3 to 5 days. The program will be available from now until the 30th of May, 2018.
Mac Pro owners have been putting forward complaints about video related issues since February of last year. Some of them had managed to get their devices checked out and repaired for free but Apple had not yet acknowledged any manufacturing issues and furthermore set up any formal programs. Your device may be eligible for repair if; the video on your external display is distorted, there is no video on the external display whatsoever and if your computer reboots unexpectedly or the computer does not start at all.
Apple staff and authorized service providers have been instructed to fix the problems at no cost to the customer. The faulty graphic card will be swapped out for a new one with repair time estimated at 3-5 days.