No Parking at Supercharger Stations!
Tesla aims to impose a fee on owners that have their cars parked at Supercharger stations after their cars have been fully charged. This new move made by Tesla motors basically aims to free up vacant Supercharging space for other customers. Usually, people would hook up their cars to the chargers and go about their business without a worry. This resulted in inconvenience for other needy customers to charge up their cars. In order to battle this, Tesla has a new trick up its sleeves. The automaker has now introduced an idle fee of $0.40 per min. The logic behind this is to prevent people from parking their cars at the fuel stations. Instead, they just refuel and make space for other customers. Same should be the case with supercharging stations.
Support Page For Tesla Motors
“We designed the Supercharger network to enable a seamless, enjoyable road trip experience. Therefore, we understand that it can be frustrating to arrive at a station only to discover fully charged Tesla cars occupying all the spots. To create a better experience for all owners. We’re introducing a fleet-wide idle fee that aims to increase Supercharger availability.
We ask that vehicles be moved from the Supercharger once fully charged. A customer would never leave a car parked by the pump at a gas station and the same thinking applies with Superchargers.”
Furthermore to stress the fact that this new feature is not just a coy way for Tesla to make money. They have stated that if users are within 5 minutes of a full charge, the fee will be waived.
“For every additional minute a car remains connected to the Supercharger, it will incur a $0.40 idle fee. If the car is moved within 5 minutes, the fee is waived. To be clear, this change is purely about increasing customer happiness and we hope to never make any money from it. We’re excited to increase availability during long distance travel. And think this change will make the Supercharging experience far better for everyone.” -Support Page for Tesla Motors
The Tesla App
And to help keep track of it, Tesla has an app that will notify you periodically. As explained on their Support page…
“The Tesla app allows owners to remotely monitor their vehicle. Alerting them when their charge is nearly complete and again once fully charged. The Tesla mobile app notifies you both when charging nears completion and again when fully done. Additional notifications will alert you when idle fees are incurred.”
All in all, a pretty good incentive by Tesla motors to increase customer satisfaction.