Apple’s response to the iPhone Error 53 has been very poor. After the issue was covered in length by many websites Apple has merely released a few bland statements about the issue.
These statements merely talk about the security issues as well as fraudulent parts being sold and this has only exacerbated the fury over the issue. According to Apple, on the other hand, the issue has arisen as a result of a security feature “We take customer security very seriously and Error 53 is the result of security checks designed to protect our customers. iOS checks that the Touch ID sensor in your iPhone or iPad correctly matches your device’s other components. If iOS finds a mismatch, the check fails and Touch ID, including for Apple Pay use, is disabled. This security measure is necessary to protect your device and prevent a fraudulent Touch ID sensor from being used. If a customer encounters Error 53, we encourage them to contact Apple Support.”
Apple’s approach to this issue has been very lax. There’s no cost-effective solution being offered to the customers of Apple.
It is also rumored that the tech giant may soon face action over its practice of disabling the updated iPhone 6 phones which are repaired by certain 3rd parties. A United States firm, PCVA, is now investigating the possibility of a lawsuit.
However, PCVA has said that “We believe that Apple may be intentionally forcing users to use their repair services, which cost much more than most third-party repair shops. Where you could get your screen replaced by a neighborhood repair facility for $50-80, Apple charges $129 or more. There is an incentive for Apple to keep end users from finding alternative methods to fix their products… That is wrong, and we hope to prove that it violates various consumer protection laws in the United States.”
Another London-based lawyer has said that this issue will place the company in the breach of consumer law in the UK. The barrister Richard Colbey stated that Apple may be found guilty of causing criminal damage in the UK.