The lockdown and social distancing measures adopted by countries around the world because of COVID-19 has completely changed the way we work as well. These changes are now projected to become a norm in our culture. As a result, managers are looking for opportunities to come out of the crisis in a stronger and more resilient fashion. Companies are exploring how Voice over Internet Protocol (VoIP) services can help in this regard. In this article, we will identify the important advantages offered by VoIP over traditional telecommunications. We will then list the factors you should consider before purchasing a VoIP service. We will also briefly review one of the top VoIP services currently available.
VoIP advantages for businesses
Here are some of the major advantages that VoIP technologies can provide.
Communication and coordination lie at the heart of every organization. Achieving organizational goals without these factors can prove to be impossible. Managers have invested in expensive communication and coordination tools over the previous years. However, the pandemic has exposed the inherent weakness in all of these systems i.e. their vulnerability to unforeseen circumstances.
Managers are scrambling to purchase VoIP services to manage remote employees. Similarly, coordination with clients and customers in other parts of the world has become a problem that VoIP can resolve. The communication costs can reach sky high when each individual is working from home. With the traditional landline of cellular connections, these costs can run into thousands of dollars a month. However, there is no such problem with VoIP. This is because you only have to pay a one-time subscription fee and there are attractive packages available with each service provider. Adopting a uniform VoIP service for all employees can also dramatically reduce costs because most service providers give free in-network calling options.
Productivity boost with additional features
Productivity can take a hit when employees don’t have a viable way to communicate with their colleagues or teams. This is because miscommunication and misunderstandings become common. As a result, productivity and employee morale decline. You can take charge in such a situation by using VoIP technologies to cut down on productivity loss. For example, video calling, conference calling, and other features typically available with most service providers can improve coordination. Similarly, employees also feel more comfortable communicating when they know they are not incurring costs for the calls.
Mobility is a critical factor that is often overlooked. As a manager, you have to attend meetings in other parts of the city or the world. Similarly, employees have to travel too. It can be misleading to assume that mobility does not matter during a lockdown. This is because all businesses are connected to the economy. Transport, shipping, service delivery, and maintenance are examples of industries that are still functional. Additionally, since remote working and flexible working hours are projected to become a norm, mobility will assume high importance.
Not all VoIP services are made equal. Some offer a limited set of functions at exorbitant prices. On the other hand, some promise more than they can deliver. Moreover, you may find a reputable service only to find out you are unable to balance costs and features. However, some VoIP services give you a wide range of subscription packages to choose from or even the choice of creating your own. In short, you can choose the right package for your needs.
Now that we have discussed some major advantages, lets briefly identify the factors that you must consider before you purchase a subscription.
Factors to consider
Check the FAQ section or reach out to customer support to make sure that you are not incurring additional costs. Marketing tricks are frequently used to cover up extra costs, so make sure you know exactly how much it will cost in the long-term.
This goes without saying, but compare and contrast features provided by different VoIP services. Furthermore, identify your primary calling needs and list the crucial features.
The reputation of the service provider matters a great deal. However, take note that new players on the scene often provide competitive pricing and a fresh set of features to break into the market. In short, there is a trade-off when it comes to reputation.
Ease of use
This is an important factor because you may have to upgrade your subscription packages, hardware, or features in the future. Similarly, new employees will join your team and some will ultimately leave. Opt for a service that is easy to set up and quick to access.
Now that we have discussed the advantages and identified important factors to consider before purchase, let’s review one of the top VoIP services.
This service provider is relatively new to the scene and is providing top-quality features and attractive pricing options for businesses. It may just become a major player in the field over the following years.
So what features are available with the service? Let’s take this step by step:
Incoming call features
- Call waiting
- Caller ID
- Call filtering
- Contact blacklisting
- Simultaneous rings
- Do not disturb
- Anonymous call rejection
- Distinctive rings
Outgoing call features
- Caller ID blocking
- Three-way calling
- Additional codecs to cut down on internet bandwidth use
- Enhanced Emergency support service
- Music on hold
- Alternate caller ID
- International call blocking
- Multiple-digit dialing options
- Call forwarding
- Find me Follow me
- Failover management
- Call logs
- Completely free in-network calls
- Enhanced voicemail for remote access
- Softphone support to use your existing subscription package on any smartphone, tablet, or PC.
- Get a virtual number with an area code of your choice at an additional cost of USD 3.99 per month.
- The toll-free number at USD 3.99 per month and 4.99 cents per minute.
This is an impressive list of features. While it has a comparatively small customer base, the service has quickly developed a solid reputation among them. Clear call quality, affordability, unique features, ease of use, flexibility, and scalability are ranked among its most impressive attributes.
Let’s take a look at the subscription options provided for business:
There are two subscription options to choose from. The Home Office Plan costs USD 14.99 per month with an additional 200 free minutes and a broad list of features. On the other hand, the Small Business Plan costs USD 29.99 a month with an additional 1500 free minutes and a complete suite of functions. This pricing makes it one of the most affordable VoIP options available. Additionally, all hardware equipment is completely free of cost.
Axvoice VoIP is a solid service that offers an impressive blend of flexibility, features, and scalability. Its affordability also means that smaller businesses can rapidly shift to VoIP without incurring large costs. In short, the service presents a good choice to shift away from traditional communications.
The COVID-19 crisis has exposed the vulnerabilities in our working culture and communications environment. Traditional means of communication and coordination have failed either because of a lack of use or high costs. However, VoIP services are stepping in to the picture to meet changing demands in the market. Choosing the right service can be quite confusing. However, consider factors such as cost, features, ease of use, and reputation before you opt to purchase a subscription. We suggest you check out Axvoice as it is a tried-and-tested service that can help you achieve your organizational goals.