Mac, News

Apple Sends USB-C Replacement Cables for Affected MacBooks


Just last week it was told that Apple has initiated a program for the replacement of USB-C cables that come alongside the 12-inch MacBook with Retina display models and units separately sold as accessories. Apple noted that in a limited number of cables shipped through June 2015 a design flaw could cause issues when the cables are in use. These faulty USB-C cables would cause disruptions in the charging or not facilitate charging at all. Apple did reveal how the cables which are susceptible to failure can be identified. On their website, next to an image illustrating the faulty cable, they have described how to identify it. The redesigned cables have a serial number next to the text “Designed by Apple in California. Assembled in China.”, while faulty versions do not.

Apple has already started sending out replacement USB-C cables for 12-inch Retina MacBook users who had provided a mailing address at the time of registration. Customers affected by the faulty cables can go onto the Apple help site and order a replacement free of any cost. There was a note issued alongside the replacement cable which says that the users should discard the faulty component. Some users were unaware of the initiative by Apple and had posted the note on the internet.

If you have provided a mailing address at the time of registration when purchasing your Retina MacBook then a new cable will be shipped to you. In the case that you did not provide this information, you will have to order a replacement cable from Apple. For the customers who did not buy their device from the online store or register the device online, they can visit an Apple retail store or an authorized service provider to obtain a replacement. Also, users can contact Apple Support via telephone, chat or email.

MacBook user ‘iPhonedo’ had this to say: “A FedEx package was left by my door today. And inside of it, there was a new USB-C cable from Apple. Along with a letter that says some cables may be faulty. Referring to the USB-C Cable replacement program. This is very nice because it saved me from getting a Genius Bar reservation and a trip to the Apple store”.

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